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IF YOU WISH TO RETURN YOUR ITEM(S) PLEASE REFER TO THE GUIDELINE BELOW AND EMAIL US EXPLAINING THE REASON FOR YOUR RETURN REQUEST, WITHIN 7 DAYS OF RECEIVING YOUR ORDER. ONCE WE CONFIRM YOUR RETURN REQUEST, WE WILL PROVIDE YOU WITH A RETURN ID.

TO REQUEST A CASE NUMBER AND FURTHER INSTRUCTIONS ON HOW TO RETURN YOUR ORDER, EMAIL US AT NIEUWDADA@GMAIL.COM. EXCHANGES/RETURNS WILL BE PROCESSED UPON RECEIPT OF THE REGARDING ITEM(S). ACKNOWLEDGEMENT OF RECEIPT WILL BE SENT ELECTRONICALLY FOLLOWING THE EVALUATION PROCESS, STATING THE OUTCOME AND WHETHER THE ITEM IS ELIGIBLE FOR EXCHANGE, REFUND OR CREDIT. 

PACKAGES SENT WITHOUT FIRST CONTACTING US WILL NOT BE ACCEPTED.

RETURNS/EXCHANGE CONDITIONS 

PLEASE REFER TO THE FOLLOWING CRITERIA AS A GUIDELINE FOR OUR RETURNS/EXCHANGE POLICY:

• NO MONETARY REFUNDS AVAILABLE.

• EXCHANGE OR STORE CREDIT ONLY.

• ITEMS MUST NOT BE DAMAGED.

• ITEMS MUST BE IN NEW/ORIGINAL CONDITION WITH ALL TAGS AND PACKAGING INTACT.

• EXCEPTIONS AND OTHER CONDITIONS WILL BE NOTED WITHIN THE ITEM DESCRIPTION.

* EVALUATION PROCESS MAY TAKE UP TO 7 DAYS FROM RECEIPT.